Frequently Asked questions

I returned a product/products from my order, when will I receive a refund?

Returns are processed within 14 business days in our warehouse. When your return has been processed, you will receive a return confirmation to your e-mail.

The price of the returned product will be reimbursed using the same payment method that you used for the purchase. 

Do you offer free returns?

Our return processing fee is 6,90 €. It will be deducted from the refunded amount of your order. For more information about our delivery and returns, please check out Delivery & Returns

Can I exchange a product for another size?

Unfortunately this is not possible. If you wish to change the product to a different size, please place a new order and return the original.

Can I edit my order afterwards?

Your order will automatically transfer to our warehouse, so it is not possible to edit orders afterwards. That is why we advise you to review your order and order information before the payment.

I made two orders. Can I combine these two?

Orders are processed individually so it is not possible.

Can I cancel my order?

Your order will automatically transfer to our warehouse so it’s not possible to cancel it. Although you have the right to return the order within 14 days. When ordering abroad please contact our customer service about returning. 

When will my order arrive?

Processing your order will take between 1-5 business days and also the delivery can take between 1-5 business days (campaign times might require longer processing times). Please note that we cannot affect any possible delays in deliveries. If you have any questions regarding the transport, please contact the delivery company directly.

You can follow your parcel via PorNord, Posti or UPS application.

I got an email that my order is dispatched, and I would like to change my delivery address.

Please contact the logistic companies customer service which you chose at the check out (PostNord, Posti or UPS).

My order was delivered to another pick-up point than I requested. How is that possible?

If the pick-up point you requested is full the courier will deliver your order to the second nearest pick-up point. This is something we have no control over.

Why haven’t I got the tracking number for my order?

You’ll receive a tracking number for your order once it’s been collected at our warehouse. Processing times are between 2 to 5 business days. During campaigns e.g. Black Friday, processing and delivery times might be longer. You can also follow your order via PostNord, Posti or UPS application.

Can I use my discount code during campaigns?

Discount codes are not valid during campaign times (Black Friday, Meltdown etc).

My Gift card doesn’t work. What should I do?

Contact our customer service and tell the code and the amount of the gift card.

I haven’t received order confirmation but the order was charged from me. Has the order come through successfully?

If you received order confirmation to your email after you paid, the order has successfully come through to our system.

If you don’t receive the order confirmation within a few hours, the orderhas failed. In this case, we recommend you to place a new order. If the payment has been charged from your credit card/account, you should be in contact straight to the payment service provider (Klarna/Paytrail/Paypal).

Why didn’t I receive order confirmation?

Sometimes this can happen. After we have received your message about the matter, we will resend it to you.

If you chose Klarna as a payment method, please contact Klarna's customer service. Otherwise, contact our customer service and we will get back to you soon.

Where can I find the size chart?

You can find the size chart linked next to the product?

I got an email that the product I ordered is sold out. How is this possible?

Sometimes this can happen, and we are very sorry about that. We have the right to cancel the order and return your money regarding the sold out product.

Finnish version here. Still couldn't find what you are looking for? See Delivery & returns or Contact us!