Delivery & Returns

Delivery methods

In Finland
PostNord MyPack, 2-5 working days - 5,90€ (delivered to a pick-up point)
PostNord Home delivery, 2-5 working days - 9,90€

Shipping is free in Finland for orders over 100€ (Does not include Home Delivery)

For tracking your order please contact to our logistic partner

Postnord:
Customer service: 020 690 399
E-mail: asiakaspalvelu.fi@postnord.com
Or download PostNord app from App Store or Google Play.

In EU
PostNord MyPack, 3-7 working days - 15€ (delivered to a pick-up point)

Important information:

The shipping times are estimates and dependent on the shipping location.
Shipping times do not include the weekends or any national holidays.
Delays may occur during campaign’s and Holiday season.

 

Returns

We offer free returns in Finland.

You have the right to return the ordered items within 14 days after you received your order. All items must be returned unworn and undamaged, with all tags attached and original packaging included. Otherwise we will be unable to accept your return and issue a refund.

Please note that it may take 14 working days for the warehouse to process your return.

If you wish to exchange your item and once your return has been processed we will give you a ‘store credit’ to purchase a new item.

Campaign times may cause a lot of traffic in our website and some products could go out of stock. We have the right to cancel that order and return your money.

No returns and no refunds on Gift Cards.

No returns and no refunds on underwear and socks.

You will find the return form and prepaid return-shipping label inside your package. Fill out the form, put it inside the package together with the items you wish to return and place the return-shipping label on the box. Drop off the package at your nearest pick up point.

Please note:
In case you did not pick up your order it will automatically been delivered back to our warehouse.
Please let us know if you did not pick your order, otherwise we will charge 8€ delivery and processing fee.

Our return address is:

Billebeino Clothing and Accessories
c / o PostNord Oy
Osumakuja 1-3
01530 Vantaa
FINLAND

If any problems, please contact to customer service contact@billebeino.com

 

Damages

In case the item is damaged or defective, please e-mail contact@billebeino.com with your order number and description of the issue. Please also include pictures.

We process every damage individually.

Please note:
We only process damages purchased from www.billebeino.com