Delivery & Returns

Delivery

Finland

PostNord, 3-5 working days + transport - 5,90€ 

PostNord Home delivery, 3-5 working days + transport - 9,90€

Posti, 3-5 working days + transport – 5,90€ 

Delays may occur during campaigns and Holiday season.

Please note that shipping cost does not include your local delivery duties and taxes. Please contact to your local custom officials to find out more.

Please note that shipping cost does not include your local delivery duties and taxes. Please contact to your local custom officials to find out more.

Please note that shipping cost does not include your local delivery duties and taxes. Please contact to your local custom officials to find out more.

Please allow 1-4 business days for processing your order and 2-4 business days for the delivery.

All shipping times are estimates and dependent on the shipping location.
Shipping times do not include the weekends or any national holidays.
Delays may occur during campaigns and Holiday season.

Returns

We offer free returns in Finland.

Other countries, please contact to your local delivery office to find out the cost of your return.

You have the right to return the ordered items within 14 days after you received your order. All items must be returned unworn and undamaged, with all tags attached and original packaging included. Otherwise, we will be unable to accept your return and issue a refund.

If you wish to exchange your item, please send an e-mail to returns@billebeino.com.

Please note that it may take 14 working days for the warehouse to process your return. We will contact you by e-mail once your return has been processed.

You will find the return form and prepaid return-shipping label inside your package. Fill out the form, put it inside the package together with the items you wish to return and place the return-shipping label on the box. Drop off the package at your nearest pick-up point.

If you chose 'Klarna-Pay Later' as your payment method please remember to add your return also to Klarna application.

Please note:
In case you did not pick up your order it will automatically been delivered back to our warehouse.
In that case we have the right to charge 8€ delivery and processing fee.

Our return address is:

Billebeino Clothing and Accessories
c / o PostNord Oy
Osumakuja 1-3
01530 Vantaa
FINLAND 

Refunds

Campaign times may cause a lot of traffic in our website and some products can go out of stock. We have the right to cancel that order and return your money.

No returns and no refunds on Gift Cards.

No returns and no refunds on underwear, socks and face masks.

As soon as your return has been accepted, we will process a reimbursement for the same payment method you used for the purchase.

If you have questions concerning your payment with Klarna, please contact directly to Klarna’s customer service.

If any problems, please contact to customer service contact@billebeino.com

Damages

In case the item is damaged or defective, please e-mail contact@billebeino.com with your order number and description of the issue. Please also include pictures.

We process every damage individually.

The customer is responsible for the return costs.

Please note:
We only process damaged purchases from www.billebeino.com