Delivery and Returns
Delivery
FINLAND
- PostNord, 3-5 working days + transport - 5,90€
- PostNord Home delivery, 3-5 working days + transport - 9,90€
- Posti, 3-5 working days + transport – 6,90€
Free shipping for orders over 150€ (Not valid during campaigns)
Please allow 1-4 business days for processing your order and 2-4 business days for the delivery. Please note that during larger campaigns the delivery time might be a few business days longer than usual.
Shipping times do not include the weekends or any national holidays. Delays may occur during larger campaigns and Holiday season.
- Postnord Standard 12,90€
- UPS Express Saver 12,90€
Free Shipping for orders over 200€
- Postnord Standard 19,90€
- UPS Express Saver 19,90€
Free shipping for orders over 200€
Please note that shipping cost does not include your local delivery duties and taxes. Please contact to your local custom officials to find out more.
- UPS Express Saver 22,90€
Free shipping for orders over 200€
Please note that shipping cost does not include your local delivery duties and taxes. Please contact to your local custom officials to find out more.
Returns
FINLAND
You have the right to return the ordered items within 14 days after you received your order. All items must be returned unworn and undamaged, with all tags attached and original packaging included. Otherwise, we will be unable to accept your return and issue a refund.
Our return processing fee is 6,90€. The fee will be deducted from the refunded amount of your order. One return-shipping label per order.
If you wish to exchange product to a different size etc, place a new order and return the original product/products.
If you chose 'Klarna-Pay Later' as your payment method please remember to add your return also to Klarna application.
In case you did not pick up your order it will automatically be delivered back to our warehouse. In that case we have the right to charge 8€ delivery and processing fee.
Please note that it may take 14 working days for the warehouse to process your return. We will contact you by e-mail once your return has been processed.
You will find the return form and a return-shipping label inside your package. Fill out the form, put it inside the package together with the items you wish to return and place the return-shipping label on the box. Drop off the package at your nearest pick-up point. In case the return-shipping label is missing from the package, contact returns@billebeino.com.
Our return address is:
Billebeino Clothing and Accessories
c/o PostNord Oy
Osumakuja 1-3
01530 Vantaa
FINLAND
Sometimes products can go out of stock and we won't be able to ship ordered items to customer. Especially campaign times may cause a lot of traffic in our website and some products can go out of stock. In these situations, we have the right to cancel the order and return your money.
No returns or refunds on Gift Cards.
No returns and no refunds on underwear and socks.
As soon as your return has been accepted, we will process a reimbursement for the same payment method you used for the purchase.
If you have questions concerning your payment with Klarna, please contact directly to Klarna’s customer service.
If any problems, please contact to customer service contact@billebeino.com
In case the item is damaged or defective, please e-mail returns@billebeino.com with your order number and description of the issue. Please also include pictures.
We process every damage individually.
You need to inform about the damage within a year from purchase.
The customer is responsible for the return costs.
Please note:
We only process damaged purchases from www.billebeino.com
In case you have bought the item from our retailer, please contact them directly.
Please contact to your local delivery office to find out the cost of your return.